Our Returns, Refunds and Cancellation Policy

Custom products such as printed products sold on this website are specially manufactured to the specification of the customer. Although the distance selling regulations do not provide any right of cancellation for such orders, we will allow any custom lead order to be cancelled at any time before manufacturing has commenced. In such circumstances a full refund of any prepayment will be made. In such a case the refund on cancellation will be the amount you have paid less the cost to us of those any non-returnable components. Once manufacturing has commenced cancellations cannot normally be accepted.

We will work with the customer to the best of our abilities to ensure a satisfactory outcome should any issues arrive.